Refund policy

Last updated: October 16, 2026

We want you to love your piece. If it isn't right, you have 14 days from delivery to send it back or exchange it for another size.

This policy explains how that works, what we can accept back, and how quickly you get your money.

The Short Version

  • 14 days from delivery to request a return.
  • Wrong size? We help you exchange your ring within 14 days, subject to availability.
  • Items must be unworn, in their original condition and original packaging (box, certificate).
  • Return shipping is paid by you, except when the item is faulty, damaged or not what you ordered, then we cover it.
  • Refunds are issued to your original payment method within 10 business days of us receiving and inspecting the return.
  • Damaged on arrival? Don't ship it back. Send us a photo within 48 hours and we will replace or refund it.

Cancelling an Order

You can cancel or change your order within 24 hours of placing it, free of charge, by emailing hello@hadrianandco.com with your order number. Approved cancellations are refunded in full within 10 business days.

After 24 hours, your order has usually entered preparation and we may no longer be able to stop it. You can still return the item once it arrives, under the terms below.

How to Start a Return

Email hello@hadrianandco.com within 14 days of delivery with your order number, the item you want to return and the reason.

We will reply within 24 business hours with a return authorization and the return address. Please wait for this email: returns sent without authorization cannot be traced to your order and cannot be refunded.

Pack the piece securely in its original box with its certificate, and ship it with a tracked service. Items must be received back by us within 21 days of the return authorization.

What We Can Accept

We accept returns of:

  • Unworn pieces in their original condition, with their box, certificate and original packaging.

We cannot accept returns of:

  • Pieces that have been worn, scratched, resized, altered or damaged after delivery;
  • Personalized pieces made to your specifications (for example engraved rings), unless they are faulty;
  • Items returned without a prior return authorization;
  • Free gifts received with an order, unless they are returned together with the main item.

Final sale items, where identified as such on the product page, cannot be returned or exchanged unless they are faulty.

Size Exchanges

Ordered the wrong size? Email hello@hadrianandco.com within 14 days of delivery. Send the ring back unworn in its original packaging and we will ship the new size once we receive it, subject to availability. Return shipping is paid by you; we cover shipping of the new size.

Refunds

Approved refunds are issued to your original payment method within 10 business days of inspection. Depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear on your statement.

Optional Shipping Protection is non-refundable once your order has shipped.

Damaged, Faulty or Wrong Items

If your piece arrives damaged, shows a defect that is not the result of normal wear or misuse, or is not what you ordered, do not ship it back: email hello@hadrianandco.com within 48 hours of delivery (or as soon as the defect appears) with your order number and clear photographs.

We will arrange a free replacement or a full refund, your choice, at no cost to you.

Refusals and Non-Delivery Caused by the Customer

We are unable to refund orders where the issue is within your control, such as an incorrect address entered at checkout, a parcel refused at delivery, or a parcel unclaimed and returned to sender. In these cases we can reship the order once any additional shipping costs are settled, or refund the order value minus any costs already incurred.

Your Statutory Rights

Nothing in this policy limits any rights you may have under the mandatory consumer protection law of your state of residence.

Contact

Need to start a return or exchange a size? Email us at hello@hadrianandco.com with your order number.

Our support team replies within 24 business hours, Monday to Friday.